Refund policy

RETURN AND REFUND POLICY

At BUY ADDA, we want you to receive your order in good condition and as described on our website. If you receive a damaged, defective, incorrect, or significantly different product, please contact us so that we can review and resolve the issue.

RETURNS

Returns are accepted only for eligible products and approved cases.

To request a return, please contact us with your order number and details of the issue. For damaged, defective, or incorrect items, please provide clear photographs or videos of the product and packaging when requested.

Do not send any product back without receiving return instructions from BUY ADDA. Returns sent without prior approval may not be accepted.

The product must be returned in the condition specified by BUY ADDA and, where applicable, in its original packaging with all tags, accessories, and included items.

Some products may not be eligible for return because of their nature, hygiene considerations, or supplier/product restrictions. The return eligibility of a product may therefore vary by item.

DAMAGED, DEFECTIVE OR WRONG PRODUCTS

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order number and supporting photographs or videos.

After reviewing the issue, we may offer an appropriate resolution, which may include a replacement or refund, subject to product eligibility and verification.

CHANGE OF MIND

Returns for simply changing your mind, ordering the wrong product, or no longer wanting the product are not guaranteed and will be considered only where the product is eligible for return.

RETURN SHIPPING

Return shipping arrangements and charges will depend on the reason for the return and the product involved.

If a return is approved because the product was damaged, defective, or incorrectly supplied, BUY ADDA will provide the applicable return instructions.

For other approved returns, the customer may be responsible for applicable return shipping costs.

REFUNDS

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method used for the purchase. The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

If a refund is approved but you have not received it after the applicable processing period, please contact us.

CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests can only be accepted before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.

NON-RETURNABLE PRODUCTS

Certain products may not be eligible for return due to their nature, hygiene requirements, product restrictions, or supplier restrictions. Product-specific return restrictions, where applicable, will take precedence.

For questions regarding returns or refunds, please contact us at:

[cogent855@gmail.com]

Please include your order number and a description of your issue so that we can assist you efficiently.